Essex bus passenger satisfaction increases

In June 2025, more than 2,600 people shared their thoughts about travelling by bus in our Essex Bus Survey. The results are in — and they show that more people than ever are choosing to travel by bus, and they’re happier with the service too.

Since 2023, passenger numbers have grown by 7% every year — that’s over 2 million more journeys each year.

Here’s what you told us:

• 71% overall satisfaction – up 17% since 2023

• 64% satisfaction with punctuality – a 19% improvement

• 80% satisfaction with journey time – up 6%

• 72% satisfaction with value for money – an 8% rise

• 63% satisfaction with bus stops – up from 56%, with better cleanliness, convenience, and personal safety

• 59% of respondents use a Concessionary Pass​

The main reasons people travel by bus are shopping, work, leisure, and health appointments. For many, the bus is about more than getting from A to B — it’s about convenience, affordability, and independence.

Thank you to everyone who took part in the survey.