Transport Focus is the official, independent consumer watchdog that promotes the interests of bus users in England (except London). They base their work on research, seeking the views of transport users on a range of issues that affect them. They then use this information in discussions with governments and the transport industry.
Transport Focus is currently working with Ipsos to collect the views of bus passengers in Essex, as well as other places in England. This survey will be taking place at bus stops and on board buses on selected days between 07 April 2026 and 31 March 2027.
Transport Focus has written to local authorities and bus companies (either directly or via the Confederation of Passenger Transport) to tell them this survey is happening, so you may have already heard about it.
Overview of how the survey works
Interviewers will speak to waiting passengers at bus stops as well as on board buses. Passengers who are willing to take part will be asked to complete a short online survey (an example of which is below), a link to which can be emailed or texted to them, or they can scan a QR code. For those passengers who can’t complete online, interviewers will have paper copies of the questionnaire.
Sample Questionnaire
Information Leaflet
