DigiGo - Service Changes from 28 July 2024


DigiGo Service Changes from 28 July

To view details of our existing service, please click here

There are some exciting changes coming to DigiGo starting from 28 July 2024. The DigiGo Travel Zone is expanding and will be divided into two distinct areas: 'North' and 'South'.

Here are the key points:

North and South Areas: Passengers can travel anywhere from A to B within each area, during operating hours. For passengers starting their journey in the overlapping North and South areas (shown on the map in green), they can travel flexibly to both areas. 

TravelEssex Connect Points: For travel between the North and South areas, or for onward travel, to Chelmsford, Colchester, Stansted and other key destinations, why not try one of our TravelEssex Connect Points?

A TravelEssex Connect Point offers the opportunity for onward travel to key destinations further afield. This could be through a variety of modes – whether that is bus, train, walking or cycling. Connect Points will typically also have real-time public transport information displays and be nearby to food/drink retailers and toilet facilities.

Extended Operating Hours: DigiGo will operate from 6am to 10pm on weekdays and 7am to 10pm on weekends, providing an extra hour of service on weekdays (no service on bank holidays).

This expansion is a result of Essex County Council’s Bus Network Consultation. DigiGo will be replacing several local bus services, including routes 9/9A, 345, SB21, and the supported aspects of route 21. The expanded DigiGo travel zone will cover these areas, offering a more enhanced service and flexibility.

The commercially operated 21 bus service in Black Notley continues to be provided by Stephensons, Monday to Friday. Please visit their website for details on the service.


What is DigiGo?

DigiGo is a shared public transport service which offers on-demand or pre-bookable travel in parts of Essex. There is no fixed route or timetable, which puts you in control of your journey. DigiGo operates 7 days a week, from 6am to 10pm on weekdays and 7am to 10pm on weekends - we've got you covered for evenings and weekends. Excluding Bank Holidays.

Journeys can be booked to travel on-demand or up to 7 days in advance. Bookings are made and paid for on the TravelEssex app, where you can also track your vehicle in real time before and during the journey.

All DigiGo drivers are enhanced DBS checked.

It's easy to book a DigiGo journey via the TravelEssex app.

Book - Select your pick-up and drop-off points within our operational areas and pay on the app.

Track - Watch on your smartphone as your designated vehicle makes its way to you in real-time.

Ride - Hop on and off you go!

DigiGo is a shared service, which means you may pick up other passengers on the way to your destination. This helps reduce emissions and congestion in the operating area. We have wheelchair accessible vehicles available too.

This service is made for everyone… so, whether you’re a commuter, a student, a weekend tripper or a key worker, DigiGo can get you to where you’re going.


Where can you get to?

DigiGo improves access to health, education, employment and social opportunities. Some example journeys could be:

·         Reaching your appointment at Broomfield Hospital or Braintree Community Hospital

·         Travelling to education at Notley High School & Braintree Sixth Form, Writtle ARU and Braintree Institute

·         Commuting to Skyline 120, Horizon 120 and Springwood Industrial Estate

·         Travel to TravelEssex Connect Points for onward travel to Stansted Airport, Chelmsford City Centre, Witham, Colchester and more!

·         A family day out at Great Notley Country Park

·         Attending events at venues such as Chelmsford City Racecourse

·         Enjoying a meal or drink at a local pub or café

·         Exploring shopping options at nearby retail and grocery stores


Travel Zone

Our DigiGo Travel Zone is split into two areas: ‘North’ (blue) and ‘South’ (orange). Passengers can travel anywhere from A to B within each area, including the overlapping area.

For passengers starting their journey in the overlapping North and South areas (shown on the map in the green), travel can be made flexibly between each area.

For travel between the North and South areas, or for onward to travel Chelmsford, Colchester, Stansted and other key destinations, why not try one of our TravelEssex Connect Points?

** Our interactive map will be updated with the new travel zone on the 28 July.

What is a TravelEssex Connect Point?

A TravelEssex Connect Point offers the opportunity for onward travel to key destinations further afield. This could be through a variety of modes – whether that is bus, train, walking or cycling.

Connect Points will typically also have real-time public transport information displays and be nearby to food/drink retailers and toilet facilities.


Operating Times

DigiGo operates 7 days a week, from 6am to 10pm on weekdays and from 7am to 10pm on weekends - we've got you covered for evenings and weekends! Excluding Bank Holidays.


Pricing Structure

DigiGo fares offer three ticket options - Adult, Young person and Concession.

The table below outlines single fares, per person. Currently, the scheme is making use of the £2 Government Bus Fare Cap Grant (BFCG):

Distance

Adult - Normal Price

Adult - £2 Cap Grant

Young Person - Normal Price

Young Person - £2 Cap Grant

Concession*

0 to 2 miles

£2.50

£2

£1.87

£1.87

Free

2 to 4 miles

£4.00

£2

£3.00

£2

Free

4 to 6 miles

£6.00

£2

£4.50

£2

Free

6+ miles

£8.00

£2

£6.00

£2

Free

*Concession's travel for free after 9am on weekdays and at all times at weekends.  Before 9am on weekdays the standard fares apply.

A young person on DigiGo services is classified as under 18 years of age.

Group bookings via the app are now available – for up to 10 people, so that’s you plus 9 others.


Contact

The best way to contact DigiGo is via email at DigiGo@essex.gov.uk for general queries, compliments or complaints. Our telephone booking line is available Monday to Friday, 10am till 12pm at 01245 203952 (excluding bank holidays).


Other useful links

Image of the Travel Essex Journey Planner App

Journey planning made simple

Search for public transport travel options throughout Essex, including walking, cycling, train, bus and DigiGo.